Refund policy
Perishable Food Return Policy
We ship all food frozen to ensure freshness and safety. Your order should arrive cold or semi-frozen upon delivery.
Because our products are perishable, returns are only accepted if the food arrives warm or spoiled. To qualify for a refund or replacement, please provide clear photos of the product and packaging on the day of delivery.
This helps us maintain the highest standards and ensure your pet receives safe, high-quality meals every time.